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FAQ for The Best Designer Clothes for Men

Q:When Will My Order Ship?

A:We ship 1- 2 day's depend on the Item(s) but most Item ship SAME DAY, as long orders are placed by 3PM EST (Mon-Fri). Once your item is shipped, you will get the tracking information for your order so that you know exactly when to expect it.

Q:How long will it take for me to receive my order?

A:Estimated Delivery Standard shipping 5-10 business day or Expedite shipping 2-5 Business day

ALL PAYPAL PAYMENTS will be ship only to the valid address on file with Paypal. For security reasons, we will not be able to send package to any other addresses that's not link with the paypal account address you made the payment with.APO/Military Addresses We will ship to military addresses, as long as they are smaller than a computer. We do not ship computers or TV's to APO/Military addresses 99% of orders ship the same or following business day after you pay. If you pay on Friday, it ships on Monday Signature is required for most of our orders upon delivery. Please make sure you will be available at your address to accept the package.

Q:CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACE?

A:We are unable to redirect orders to a different address after dispatch. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

Q:CAN I ADD ITEMS TO AN EXISTING ORDER?

A:No you cannot combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.

Q:DO YOU SHIP TO MULTIPLE ADDRESSES?

A:We only ship to one address per order. If you would like to multiple location, you will need to place separate orders for each address.

Q:What is the return Policy?

A:We strive for 100% customer satisfaction with every purchase, you can return your UNOPENED/UNUSED items with in 14 days. Your item(s) must be in the same condition as we sent it to you. New or unused with all original materials/accessories included with the shipment. We inspect all return item(s) before approving any refunds, once our facility inspects all return item(s), we will process a refund base o the condition the item(s) was returned back to us. We refund partial refunds for all opened or use products and both original shipping charge and return shipping fees, unless we are the one who made the mistake with your order or defective products. We will refund the full cost of the merchandise and shipping. ALL SALES ITEM(S) ARE FINAL. All Refunds will be issued in the same payment method as tendered at the time of purchase. For example, if the item was purchased with a credit card, we will issue a credit to that same card. Due to fraud prevention, all items/product will be pictured and serialized prior to shipment.

Q:Do I Need To Contact You Before Returning An Item?

A:Yes, you must contact us before returning any Item(S). Items returned without contacting us, will be refused and no refund will be issued. For defective returns, we cover return shipping and we'll send you a pre-paid Return Label (US only). For non defective Item(s) you are responsible for shipping back the Item(s) and we recommend using a shipping carrier that provides tracking delivery. We are NOT RESPONSIBLE for lost or damaged products in return shipments. Shipping cost or nonrefundable, unless if there is an error on our part related to your order Nonrefundable/Exchange Items as follow: • TV's/monitors 32" and up or larger once open. Special Order merchandise. No Returns on swim suits or any intimate apparels. You must return your Item(s) with in 3 days of initiating your return once we approve it and send you an RMA number (RETURN AUTHORIZATION MERCHANDISE NUMBER).

Q:HOW DO I KNOW THAT THE PRODUCTS YOU SELL ARE AUTHENTIC?

A:We stand behind our products, We guarantee 100% authenticity on all our products.

Q:IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?

A:Yes it is safe to use your credit card on our website, your credit card details are protected through the use of strong encryption technology. we do not retained any of your credit card details.

Q:IS MY PERSONAL INFORMATION KEPT PRIVATE?

A:We take our customers Privacy very seriously, Please rest assure that our website checkout process is 100% secure . Your personal information is kept private and confidential and at no point will we pass your information on to third parties. we have security in place to make your shopping experience in safe, we do not retained any of your credit card details.

Q:WHAT IS AN OPEN BOX?

A:An open box Product is a item(s) that sold to a customer and returned open/used or it may have minor blemishes such as scratches, dings or dents. We fully test every "Open Box" to make sure they are fully functional before we repackage them for sale. All open box Item must past a functionality before repackaging for resell and they will be noted in the item details.There will be Products that will lack essential components, accessories and documentation. All our "open Box" Product are legible for our standard return policy.

Q:What is a Refurbished products?

A:some products that customers return for various reasons including a change of mind, a dislike for the product, or difficulty operating the product. Some Refurbished items will show a slight amount of wear and tear, some items will look brand new. They are fully functional before we repackage them for sale. We make sure they are in full working Condition to manufacturer approval and with the manufactures's specifications. All refurbish Item(s) must past a functionality Test before repackaging for resell and they will be noted in the item details.There will be Products that will lack essential components, accessories and documentation and they are All legible for our standard 30 days return policy.

Q:HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?

A:We are subject to the same sales tax collection requirements as other retailers. we reserves the right to apply sales tax where applicable. If you are shipping within the USA, sales tax will only be charged on orders shipped to New York. all non-customs related local taxes are the customer's responsibility.

Q:How CAN I CREATE AN ACCOUNT?

A: You can create a personal Shopsterzonline page so you can keep track of your orders, create Wish Lists and keep tabs on your favorite products and brands.

  1. It is easy and fast to create an account. Click on the Sign up up link at the top left, you will be taken to another page where will prompt to enter your personal information.   create an account.
  2. Fill it out and complete the form .
  3. Click the submit the button to completed your registration. 
  4. Check your email to confirm your  

Q:WHAT IS WISH LIST?

A:Its away to keep the Item(s) you like organize. If there's an item(s) you like, you can add them to your wishlist for when you are ready to make your purchase or share them with your family and friends!
Please note: Original shipping and handling fees are non-refundable, unless we are the one who made the mistake with your order or defective products.

Q:HOW DO I CREATE A WISH LIST?

A:To create a Wish List you will need to register and signed in into your account on SHOPSTERZONLINE. You browse and find the Item(s) you like and click the "Add ToWishlist" button. All items will automatically go to your wishlist page. Your Wish List can be found at the top navigation bar.

Q:Why Should write a reviews?

A:We want to know what on your mind, by Writing a reviews you can let us and others know what you think of the products you purchased.

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